The International Diabetes Federation (IDF) is an alliance of over 245 national diabetes associations in 161 countries and territories. Our mission is to improve the lives of people with diabetes and prevent diabetes in those at risk.
We are looking to hire a full-time Community Coordinator to join our team. The Community Coordinator will be working remotely so no need to be located in Belgium.
This role will ensure timely responses to member inquiries, keep members informed of IDF programmes and campaigns and assist with the development of recruitment, retention, and engagement initiatives.
Purpose of role
Working in a fully virtual environment, the community coordinator oversees membership operations. This includes recruiting, retaining and engaging IDF’s membership of diabetes representative organisations, individual members and fellows.
Key Responsibilities and activities
- Find creative ways to attract new individual members and fellows
- Increase community engagement and satisfaction
- Build and maintain strong relationships with IDF member associations
- Manage the recruitment process for new IDF member associations, including assessing prospective members
- Oversee the development of the individual membership and fellowship programmes
- Ensure that the IDF membership database is kept up to date across the different programmes
- Respond to queries related to all membership programmes
- Monitor membership feedback, comments and suggestions to ensure continuous improvement and growth;
- Keep the membership updated on IDF’s programmes and campaigns
- Track responses to surveys, membership engagement, promotion of IDF events and activities on members’ websites and social media
- Undertake periodic reviews to assess whether current Members still meet application criteria
- Ensure detailed membership profiles are available
- Oversee the application process of fellowship programmes
- Generate reports and draft supporting papers
- Liaise with the Finance Department on membership and fellowship fees
- Monitor, evaluate and update member services and benefits.
Skills/Competencies/Experience
- Bachelor degree or equivalent in a relevant field of study such as: communication, marketing, administration;
- A minimum of 3 years of relevant work experience (membership recruitment and management);
- Oral and written fluency in English and Spanish. Knowledge of one or more of the six most influential languages would be an asset;
- Strong creative, communication, organization and interpersonal skills (experience in maintaining accurate records relevant to membership data, renewals, payments, and other administrative tasks.)
- Able to take initiative to progress towards agreed goals and integrate easily into the wider team
- Excellent attention to detail
- Able to identify problems quickly and find effective solutions
- Excellent project management skills
- Proven ability to use social media and other digital platforms (familiarity with CRM systems is a bonus)
- Customer Service Skills: experience in dealing with inquiries and concerns.
- Ability to thrive in a virtual, multicultural and international environment
How to apply
Interested applicants are requested to send a CV and cover letter to Ms Audrey Baerten, Office Manager at [email protected] by 30 April 2024.